Macdonald resorts scoop international awards
Four Macdonald Hotels and Resorts in Spain have received international industry recognition from TripAdvisor for their continued excellence in the hospitality industry.
Macdonald Leila Playa Resort, Macdonald La Ermita Resort, Macdonald Doña Lola, Calahonda and Macdonald Villacana, Estepona have joined the Hall of Fame, the top recognition from TripAdvisor. The award, which is based directly on customer feedback, is given to businesses from the hospitality sectors who consistently deliver exceptionally high levels of service for at least five consecutive years.
The awards are the first overseas accolades for Macdonald Hotels & Resorts, which owns a further five resorts and 43 hotels across the UK and recognises the continued quality of service on offer across the group’s Spanish offering. All of the company’s Spanish resorts are affiliated to RCI.
The awards are open to hospitality industry businesses and is only received by the top 10 per cent of businesses across TripAdvisor that have consistently achieved great reviews. To be eligible businesses must have maintained a four or five rating on TripAdvisor, have a minimum number of reviews and received a Certificate of Excellence for five consecutive years.
Macdonald Leila Playa Resort staff with their TripAdvisor Hall of Fame certificate
In addition, three Macdonald Hotels in the UK received the Hall of Fame award including Macdonald Norwood Hotel, Aberdeen; Macdonald Windsor Hotel, Windsor and Macdonald Leeming House, Penrith.
Sebastián Urquía, general manager for Macdonald Resorts in Spain, said: “To have every single Macdonald Resort in Spain receive this accolade is truly humbling and a real testament to the hard work, attention to detail and quality of customer service provided by our staff.”
“Macdonald Hotels and Resorts is committed to providing excellent service and this accolade represents a seal of approval from our guests.”
Macdonald Hotels and Resorts operates more than 50 destinations across the UK, Spain and Portugal. They provide ideal locations for family breaks, city breaks, business trips, beach holidays or golf outings with onsite leisure facilities such as swimming pools, spas, gyms and restaurants.
Macdonald Villacana staff celebrate their Hall Of Fame accolade
