HGV transforms candidate and recruiter experience
In the hospitality industry, hiring the right fit talent to create memorable experiences for guests is crucial for success. That’s why, by leveraging solutions from Symphony Talent and harnessing the power of its talent marketing data,
Hilton Grand Vacations (HGV) has transformed the candidate experience across its career site and apply process to attract, hire and engage quality candidates.
The move, which has seen the global timeshare giant leverage solutions from Symphony Talent and harness the power of its talent marketing data, reflects the importance of hiring the right fit talent to create memorable experiences for guests in the hospitality industry.
A key RCI affiliate partner, HGV develops, markets and operates a portfolio of high-quality, shared-ownership properties in highly-desired vacation and urban destinations.
Over the past year, the company activated its employer brand and transformed its candidate and recruiter experience with Symphony Talent’s creative and technology solutions, to bring their brand to life with personalised experiences.
Laura Schmidt
Changing times
Laura Schmidt, HGV’s vice president of talent acquisition, said: “Today’s rapidly evolving technology is changing the nature of recruitment. By increasing the accessibility of our global opportunities and showcasing our culture through dynamic tools, HGV has the ability to more effectively engage with candidates, while reinforcing our brand recognition.
“The deployment of new technology in partnership with our recruitment marketing strategy will guide future candidates to make informed decisions about a career of a lifetime with HGV.”
By implementing a seamless, real-time, API-driven integration with Taleo, HGV’s ATS of record, Symphony Talent’s technology creates a two-way sync of jobs, talent pool and application data into a single cohesive platform.
This eliminates data silos and empowers recruiters with a single view of candidates across the global organisation. The implementation also provides a unified candidate experience from first interaction through to hire and beyond within a branded, personalised and consumer-level quality application “check out experience”.
In addition, as a result of the cohesive data platform, HGV’s recruiters can easily access holistic end-to-end analytics, at all stages of the candidate lifecycle and the recruitment process, for real-time insights and personalised engagement.
Immersive experience
Symphony Talent’s in-house creative and brand agency, Hodes, also built and activated the HGV employer brand across all digital channels and candidate touchpoints. The result is an immersive experience utilising personalised video or video testimonials, interactive job searches and multiple levels of personalisation at the job description level based on areas of talent to showcase HGV’s vibrant employer brand story, thereby creating a memorable experience every time a candidate interacts with the brand.
Roopesh Nair, president and CEO, Symphony Talent, said: “Hilton Grand Vacations needed to enhance and optimise its talent marketing model in order to attract candidates who are dedicated to delivering exceptional hospitality and creating memorable experiences for its guests and owners under the new Hilton Grand Vacations brand.
“Delivering a unified approach to the management and control of HGV’s candidate data strengthened the ability of their recruiters to engage and hire top talent in the competitive, high volume hospitality market.”
