RCI celebrates five wins at 2017 ARDA Awards
RCI took home five awards at the American Resort Development Association (ARDA) 2017 Awards Gala Dinner, including the coveted ARDA Circle of Excellence (ACE) Employer Award.
The ARDA Awards recognise outstanding accomplishments and honour those that have attained the very highest level of professional excellence in the resort industry and whose achievements and dedication spur the industry to new heights.
Each year, the ACE Employer Award recognises an employer that has demonstrated commitment to its associates through training, flexibility, individual and team development, benefits and other unique programmes.
‘Amazing people’
Gordon Gurnik, president of RCI, said: “At RCI, we recognise that our success is fuelled by our amazing people and the passion they have for sending people on the vacations of their dreams.
“We pride ourselves on offering a great place to work for our associates that provides career growth opportunities and meaningful experiences, and creates an environment that fosters innovation and collaboration. We know it’s our people that make the difference.”
RCI’s Gordon Gurnik (right) receives the ACE Employer award from Ken Potrock, senior vice president and general manger of Disney Vacation Club
RCI empowers its employees to take advantage of all the company has to offer through programmes that address wellness, recognition, personal and team development, work-life balance and corporate social responsibility. From flexible work benefit options to sustainability programmes that reduce the company’s global carbon footprint, RCI offers a multitude of benefits that change associates’ day-to-day lives along with the communities it serves around the world.
Across all its campuses, RCI associates live by the company’s customer service focused culture and are instrumental in defining the organisation as a leader in employment worldwide that is consistently recognised by Great Places to Work and other organisations around the world.
The RCI Client Sales and Services team took home the Call Center Team award for their excellent work customising fulfillment support across a variety of formats. The team develops customised solutions based on business partners’ needs and delivers outstanding results in quality service scores, revenue generation and call answer speeds. By working with passion and purpose, the team creates an environment of trust, engagement and fun while also delivering exceptional and sustained results for clients.
RCI was also recognised with the following awards:
- Magazine: Electronic Format: Endless Vacation magazine
- Magazine Advertisement: RCI 360° Ad Series
- Technology Initiative: RCI Livestream
“It’s an honour to be recognised by our peers for the work that we do,” added Gurnik. “This reinforces and validates our ongoing commitment to delivering products and services that provide value to our resort partners and members throughout every touchpoint of the business.”
